SHIPPING INFORMATION


FREE SHIPPING 
ORDERS OVER $30.00 - USA ONLY
Sorry, we can no longer offer free shipping for International Orders due to the postal increase in Jan 2024
(EXCLUDES ALL WHOLESALE ORDERS)
 

Shipping Method Transit Time Cost
USA  ORDERS UNDER $30 - USPS  3 -10 business days $6.00+
INTERNATIONAL - USPS - SMALL ORDERS 10-30 Business Days $15.00+
INTERNATIONAL BULK
(Varies By Weight)

 7 -20 business days $40.00+

 

Order Fulfillment:

Orders are processed through our system one time per day by 8am EST. All orders placed thereafter will be processed the next business day. Please allow 1-2 business days for your order to be fulfilled and shipped. If we experience high volume for a promotion or holiday, please allow an additional 4-10 business days for fulfillment.
Majority of our products are handcrafted in small batches, not mass produced in a factory. If an item that you ordered is out of stock we will refund your money for the item and ship your order.

SHIPPING CARRIER:
All orders will ship via USPS
We ship to all addresses containing a PO box, APO/DPO address, destinations in Hawaii, Alaska, and Puerto Rico.
We do not offer expedited shipping services.

NOTICE TO THE CUSTOMER:
Please note that business days do NOT include the weekend or national holidays.
 

USA SHIPPING FAQS:
USPS tracking numbers have 22 digits and can be tracked at www.usps.com/tracking Ie. 1234567890123456789012

WHY DOES MY USPS TRACKING NUMBER STATE 1-DAY, 2-DAY 3-DAY DELIVERY? IS IT EXPEDITED?

If your package is shipped via USPS priority mail, please note that USPS recently updated their shipping policy to reflect their new estimated transit times to deliver a package across the nation. This is not the same as expediting. This shows the amount of days USPS estimates for packages to be delivered via standard shipping.

HOW DO I KNOW MY PACKAGE HAS SHIPPED?

Once orders are processed, tracking numbers are automatically emailed in the shipment confirmation when labels are printed and will be associated with the package. When the tracking number is tracked online, you can see the current transit status for the package.

There are 3 main tracking statuses: Label created, In transit, Delivered.
If the status is “label created” or “pre-shipment” – (USPS), it means a label has been created for your order but it has not yet been picked up / shipped.

During special promotions and holidays, it can take an extra day or two until ready for pickup as our Order Fulfillment policy allows for one to two business days.

Carriers pick up 1 time at the end of each business day around 4pm EST. The status will be updated to “In Transit” once the package has been scanned into the carrier's system after pick up.
It will continue to show “In Transit” throughout the entire journey to the final destination where the last scan updates the status to “Delivered”.

Please note that there is no visibility for first class USPS packages that are under 1lb until it reaches the second sorting facility closest to you which may take up to 5 business days. Tracking for these packages may show "pre-shipment" until the tracking is updated.

WHAT DOES THIS DELIVERY NOTIFICATION MEAN?

Incorrect Address:
There may be a misspelling, missing information, or the apartment/ suite number is incorrect. Once the address has been corrected, the carrier will re-attempt delivery the next business day. When there is an exception for “unable to deliver, returned to shipper”, this signifies that the carrier was unable to correct the address, and that the package will come back to us. Once we receive the package back, we will contact you to confirm the correct address
Customer not available or business closed:

Delivery was attempted but the final destination was closed or the recipient was unavailable. The carrier will attempt delivery the next business day.

WHAT DO I DO IF MY PACKAGE DOES NOT GET TO ME BY THE ESTIMATED DELIVERY DATE?

Carriers often provide an estimated delivery date to show when a package is projected for delivery.These estimates often change depending on current weather or road conditions, need to correct address, or high volume during holidays. At this point, it is the responsibility of the carrier to uphold their transit times. Please make sure to check the tracking number often to ensure that it is making progress.

TRACKING SHOWS THAT MY PACKAGE HAS BEEN DELIVERED, BUT I DID NOT RECEIVE IT.

If your tracking number shows that the package has been delivered but you have not received it, please try the following:
  • Check around the yard/house.
  • Check with your neighbors.
  • Call your local Postal Service as soon as possible to check with your carrier.
  • Once the package leaves our facility and is scanned by USPS it is verification that it has shipped.
Sometimes carriers will leave packages in places where they think they will be safest (behind a side gate, under a bush, etc.).

INCLEMENT WEATHER CONDITIONS

If your area is experiencing any harsh storms or severe temperatures please be aware of possible occurrences you may experience. Our shipping carriers can have delays in those immediate areas due to flight delays and/or truck breakdowns or stalls. You may see your tracking information reflect these delays. In these cases, we must ask that you remain patient while the local teams work to get your package to you. If it has been over 2 weeks past the ship date, please inquire with us for further information.
Severe temperatures can cause changes in our products. Liquids can freeze during the colder seasons and may cause the packaging to crack or break. Please use caution if you've noticed this happen to your items. If you receive your items damaged, please contact us for further assistance. If the packaging is in tact but the product is frozen, please note that the ingredients are all natural and can be thawed and then shaken to return it back to its original consistency.

During the warmer seasons your solid items may show signs of separation or melting. Because majority of our products are all natural, you can simply stir contents and then let them sit in room temperatures until they return back to their original consistency.

Occasionally carriers make mistakes, and may deliver to the wrong location (ie. down the street, next door, etc.). If this happens and your local postal service is not able to locate your package, please contact us.
INTERNATIONAL SHIPPING FAQS:

NOTICE TO INTERNATIONAL CUSTOMER:

Please note that in order to maintain lower shipping fees to our customers, the customer will be responsible for any customs and duties assessed for their packages. 

Please note that all shipping costs are non-refundable.

WHAT IS INTERNATIONAL BULK SHIPPING?

The bulk shipping charges are estimated only! Choose this option if you have a large order containing large quantities of jars & accessories.
We try to fit everything in the least expensive packaging for our International clients.
If the shipping is more than the option you chose during checkout, we will contact you via e-mail with a separate invoice to cover the actual shipping costs. Also, if you chose the bulk shipping and the actual cost was less, we will refund you the difference once your package ships. We do not charge handling fees etc.

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?
Your package is being fulfilled and shipped from our facility in the state of Maryland, USA.
Packages shipped with standard shipping will take approximately 10-20 business days to be delivered. From our facility to customs office of your country should take about 3-4 days, then customs clearance and final delivery will take another 2-4 days. This does not include any delays from customs clearance.
WHY WOULD MY PACKAGE BE DELAYED DUE TO CUSTOMS?

Based on the product name, description (commodity type), and value may give a red flag to customs which will lead to an inspection. Product value is also a factor customs look at. If a product value is claimed at $0, customs will inspect the package so they can put a price on the item in order for them to release the package.

WHAT IF I MADE A MISTAKE ON MY ADDRESS AND NEED IT FIXED?

In order for us to make corrections to your address, please contact us immediately. It is preferred to let us know of the necessary corrections the same day as the order was placed or as soon as possible.
If you package has already been shipped out, USPS will not allow us to make changes to an address, therefore, it may automatically be returned to us. Once it is returned we will contact you and reship it out to you.

I HAVE A TRACKING NUMBER, HOW DO I TRACK IT?

You can enter the tracking number HERE

HOW DO I KNOW MY PACKAGE HAS SHIPPED?

Once orders are processed, tracking numbers are automatically emailed in the shipment confirmation when labels are printed and are associated with the package. When the tracking number is tracked online, you can see the current transit status for the package, whether or not it has actually been received by the carrier.
Please note your tracking number may not update right away, please allow 2-3 business days for your tracking to update as it will only show updates after arriving to the sorting facility in New York or California where it leaves for International destinations. Be sure to also note our fulfillment policy.

WHAT DO I DO IF MY PACKAGE DOES NOT GET TO ME WITHIN THE ESTIMATED DELIVERY TIME?

All standard shipping packages will usually take 10-20 business days until delivery. These estimates often change depending on current weather or road conditions. Please make sure to check the tracking number often to ensure progress is being made. 
If the tracking has been updating, but has suddenly stopped, it is possible that: 
  • The package is pending customs inspection
  • The package has incorrect / missing address information
  • The package is damaged / lost
  • The package is pending response from customer to have customs duty resolved
TRACKING SHOWS THAT MY PACKAGE HAS BEEN DELIVERED, BUT I DID NOT RECEIVE IT.

If your tracking number shows that the package has been delivered, but you have not received it, please try the following:
  • Check around the yard/house
  • Check with your neighbors
  • Check with the local postal carrier and/or local customs
WHAT IS CUSTOMS DUTY, AND WHY ARE THEY ASKING FOR AN ADDITIONAL PAYMENT?

A customs duty is a tax that is determined by the customs authorities of your country based on commodity type, value, weight and dimensions, and sometimes other criteria. Because of all of these variables, including the customs authority itself, customs duty is hard to estimate.
When the value of a specific package exceeds your country’s threshold for any particular commodity, customs authorities may impose and additional charge to the receiver. Unfortunately, we cannot ensure that every package will clear customs without customs duty due.

INCLEMENT WEATHER CONDITIONS

If your area is experiencing any harsh storms or severe temperatures please be aware of possible occurrences you may experience. Our shipping carriers can have delays in those immediate areas due to flight delays and/or truck breakdowns or stalls. This can happen to both ground shipping and expedited shipping. You may see your tracking information reflect these delays. In these cases, we must ask that you remain patient while the local teams work to get your package to you. If it has been over 2 weeks past the ship date, please inquire with us for further information.
Severe temperatures can cause changes in our products. Liquids can freeze during the colder seasons and may cause the packaging to crack or break.
Please use caution if you've noticed this happen to your items. If you receive your items damaged, please contact us for further assistance. If the packaging is in tact but the product is frozen, please note that the ingredients are all natural and can be thawed and then shaken to return it back to its original consistency.
During the warmer seasons your solid items may show signs of separation or melting. Because our products are all natural, you can simply stir contents and then let them sit in room temperatures until they return back to their original consistency. 
Please note, as it is states in the Notice to Customers section, that this additional charge is collected by the customs authorities and is the sole responsibility of the receiver to remit payment.