Orders/Payment/ Policy
WE ACCEPT ALL MAJOR CREDIT/DEBIT CARDS & PAYPAL!
In addition to all major credit cards, we also accept echeck payments from PayPal account holders.
NOTE: Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared.
NOTE: Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared.
Usually takes 4-10 days to clear.
MAIL ORDERS
We only accept Postal Money Orders by mail. Sorry , No personal checks. Please select money order in the payment section of the shopping cart. (if available on this website)
Print out a copy of your order & include it along with your payment. Please make payable to
Print out a copy of your order & include it along with your payment. Please make payable to
Barbi Wiest
P.O.Box 333
Marydel, MD. 21649
All Payments Must Be In U.S. Dollars
RETURN POLICY:
Your business & satisfaction is extremely important to us! We double check your order for accuracy and we carefully wrap and pack everything to ensure safe transit. If you receive damaged or incorrect merchandise please let us know within SEVEN business days of your package receipt. We will be more then happy to correct the problem immediately. If requested, A Refund will be issued for damaged goods and processed with FIVE business days of receiving the damaged return.
For hygiene purposes, we regret that we are unable to accept returns on brushes and cosmetics unless there was an error on our part. We encourage you to sample our products first in order to find the correct shades that are best for you. Please take advantage of our inexpensive samples before purchasing our full-sized products.
For hygiene purposes, we regret that we are unable to accept returns on brushes and cosmetics unless there was an error on our part. We encourage you to sample our products first in order to find the correct shades that are best for you. Please take advantage of our inexpensive samples before purchasing our full-sized products.
CANCELLATION OF ORDERS:
Unpaid orders placed on our web site can be canceled anytime without further charges - If you cancel your paid order: Cancellations of Prepared/packed orders will be charged with a 15% restocking fee on the total cost of the products. All refunds are paid through the payment method used when placing the order, such as Paypal or Google & may take up to a week to show the funds credited back to your account.
ORDER FULFILLMENT & DELIVERY:
We do our best to get your package prepared and shipped out as quickly as possible, usually within 72 hours of payment notification. However, during sales events, we do have a very high volume of orders. Therefore, please allow more processing time for your order. (up to 10 -14 days processing) Majority of our products are handcrafted in small batches, not mass produced in a factory. Your patience will be well rewarded!
If a item that you ordered is out of stock we will refund your money for the item and ship your order.
If a item that you ordered is out of stock we will refund your money for the item and ship your order.
SALES & DISCOUNTS:
We do offer sales on a regular basis, our prices are set at fair and very reasonable value. If you have purchased items, then they go on sale, please do not ask for a discount. The sale item pricing is only good once it is announced.
PRINTED CATALOGUE:
We do not offer any printed catalogues at this time. All the products we carry are online only.
Disclaimer:
MAD Minerals’ products contain natural ingredients, which may cause slight color and shade variations without affecting product quality. MAD Minerals' accepts the slight color variance inherent in most natural ingredients because M*A*D Minerals cannot tolerate using inferior or potentially harmful substitutes
Disclaimer:
Our pictures are photo's of the actual product cropped & resized into thumbnails. We have tried our best to represent the colors as accurately as possible. Some monitors may display these colors differently, therefore we cannot guarantee that these colors will show true on all monitors used to view them. Additionally, our accompanying descriptions (if provided) of the colors are only OUR perception of their color. We will not be held liable for misrepresentation of colors should your perception of their color differ from ours.